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Worst Delivery Experience Ever & Zero Customer Service

  • Selection: Good
  • Expertise: Good
  • Service: Very poor

Posted by Andrea P from Toronto, ON on December 22, 2025

Had a mattress and bed frame delivered to our home and had paid for Green Glove Delivery Service. The delivery staff dragged the bed frame over the floor and down the stairs repeatedly. Bed frame was damaged from the stairs with paint all along the side. Paint, primer and wood was scraped from our stairs. Major dents occurred as a result of this inconsiderate behavior. Failed to leave the bed frame leg floor pads after assembly. Absolutely no response from Customer Service when a complaint was filed. Damage to stairs is permanent and unsightly. DO NOT pay for any kind of additional delivery service EVER - net negative value experience. Worst delivery service we have ever had. We will avoid purchasing from Sleep Country and its many affiliate companies in future.


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